Specifications include, but are not limited to: The Office of Administrative Hearings (OAH) is an independent state agency that conducts more than 70,000 impartial administrative hearings per year for state and local government agencies. Three separate case management systems are currently in place at OAH. Each system is completely independent, that is separate databases, separate reporting, and separate data entry. This project will focus on the unemployment insurance cases but will be developed in a manner that is scalable enough to be used for the other caseloads as funds are secured. The project will not only develop a new case management system (CMS) but will create new standardized processes and procedures for the handling of cases at OAH. OAH will look to streamline processes and procedures to maximize staff effectiveness and minimize costs such as time to process an appeal and the paper produced. The goal is to create a system that provides flexibility to track appeals as they progress through the case management lifecycle; be scalable to allow for modifications when necessary (i.e. new ESD program issue codes); and reflect efficient business processes. The new system will increase effectiveness in time and resources so OAH can be nimble and mobile in meeting UI caseload demands
