Specifications include, but are not limited to: This competitive Solicitation is issued to assist the Office of Refugee and Immigrant Assistance (ORIA) in seeking a qualified Contractor for a flexible, scalable, configurable, cost-effective Case Management and Database software solution system that adjusts to rapidly changing programs, policies and state/federal reporting requirements. The case management solution will allow ORIA’s contracted service providers to capture individual client and service information related to various programs and to generate applicable program reports to support invoicing and for state and federal reporting. It will increase the efficiency and accuracy of data management and program evaluation, allowing ORIA to focus on providing high quality services for refugee and immigrant families and individuals in Washington State. The ideal Solution would: • Have the ability to require mandatory documents needing to be attached with a new form. • Use e-signatures for online forms, with the ability to sign manually when needed. • Include help text as needed, such as definitions to fields that might be confusing. • Have the ability to pivot between the individual and family level for all people connected through the Solution in the same household. • Provide the ability to analyze data for performance measurement, assessments and evaluations. The ideal Solution would have the capabilities to perform analysis, calculations and aggregate data computations across single or multiple programs for evaluation. • Allow contracted service providers working with the same client to communicate and view services for better coordination and to prevent duplication of services, excluding protected information. • Track service levels and funding associated with them, such as if a client gets direct support service funds, such as funding for rent or legal services. • Include required fields, as determined by ORIA, that must be filled in and error free before users can proceed. • Generate error reports on data entered incorrectly. • Allow the contracted service provider to make modifications to specified data when an application/form, support service budget or invoice submitted outside the system is returned.
