Eastern Washington University (“EWU”) is requesting proposals for a student success tool that provides AI-based texting chatbot and webbot services to EWU students to support student engagement and persistence. These services should also provide real-time analysis of the student responses, noting who is at most risk and for what reason, and scoring risk for automated actions and manual review. A successful proposal will have demonstrated success in determining risk levels and communicating that via a dashboard or similar. The selected tool will have the ability to connect with existing persistence tools such as an early warning system or other similar systems. The services should be able to accommodate communication with students in diverse enrollment stages and across multiple credential types.
