The purpose of this solicitation is to establish a contract for emergency shelter staffing services to support Pierce County Department of Emergency Management (PCDEM) operations of Pierce County's Emergency Shelters. The contractor will be responsible for providing qualified and experienced staff members who will assist with the day-to-day operations of the emergency shelters, ensuring the safety and wellbeing of the shelter residents. Detailed Specifications: A. Qualifications: The staff members provided by the contractor must meet the following minimum qualifications: o Minimum high school diploma or equivalent o Prior experience working in a shelter or similar environment o Knowledge of applicable safety regulations and procedures o Strong communication and interpersonal skills o Ability to multitask and work under pressure o Sensitivity to the needs of the homeless population B. Staffing Levels: The contractor must be able to provide a sufficient number of staff members to ensure 24/7 coverage at all emergency shelter locations. The staffing levels will be specified in the contract and may vary based on the specific needs of each shelter. C. Training: The contractor is responsible for ensuring that all staff members receive appropriate training to effectively carry out their duties. This includes, but is not limited to: o Training on shelter rules and regulations o Training on emergency procedures and response o Training on conflict resolution and de-escalation techniques o Cultural competency training D. Background Checks: All staff members provided by the contractor must undergo a thorough background check, including but not limited to criminal history, sex offender registry, and reference checks. Only individuals who pass the background check will be eligible for staffing positions. E. Supervision: The contractor shall designate a supervisor who will be responsible for overseeing the performance of the staff members and maintaining regular communication with the County's designated representative. The supervisor should have experience in shelter management and be available to respond to any emergencies or concerns that may arise, and communicate any issues or needs to the Emergency Shelter Manager and/or Emergency Operations Center (EOC) where needed. F. Staffing Schedule: The contractor must provide a detailed staffing schedule in advance, outlining the dates, times, and locations of the staff members' assigned shifts. The schedule should be flexible to accommodate changes or additional staffing requirements as requested by the County. Service Requirements: A. Staffing Support: The contractor shall provide staff members to support the day-to-day operations of the emergency shelters, which may include but are not limited to the following tasks: o Greeting and registering shelter residents o Enforcing shelter rules and regulations o Monitoring the overall safety and security of the shelter o Responding to emergencies or incidents o Assisting with meal distribution and other basic needs o Providing general assistance and support to shelter residents o Documenting incidents and maintaining accurate records
