Specifications include, but are not limited to: The Consultant will work alongside agency’s project management team, technical staff, and key users (currently agency does not have business analysts within functional areas) to assist with improving employee experience by identifying improvements to current system or by helping agency in establishing a newer ERP solution. Phase 1. Current ERP system improvements 1. Examine current Finance/procurement ERP system and usage by conducting interviews of up to 15 superusers and 5 IT staff. a. A short list of known pain points is attached as Exhibit B. It provides a high-level view of items leading to poor employee experience. The list can grow based on consultant input. b. A wish list of new functionalities is attached as Exhibit C. The list can grow based on consultant input. 2. Collect from business staff (per 1 above) desired process improvements, automations, technology assessment, functional requirements and from IT staff necessary technical requirements. 3. Conduct gap analysis between current and desired state. Use the gap analysis to develop a needs analysis. a. Deliverable 1 - Present the needs analysis to agency staff and leadership for input on areas of gap elimination or reduction. This analysis should address people, process, and technology for improving supporting the system improvements and ongoing maintenance.
