(1) This solicitation document requires that the successful bidder establish a minimum of four (4) zero-balance accounts and one (1) concentration account. The accounts will be in the name and Tax ID of Washington State Department of Social and Health Services, Division of Child Support (DSHS/DCS). At the end of each banking day the financial institution shall transfer account balances, whether deposit or disbursement, to the concentration account. New DCS accounts may be opened or accounts may be closed during the contract period by authorization of DCS. All new accounts will be subject to the terms and conditions of the contract. (2) The financial institution shall provide normal banking services associated with a public funds demand deposit account and analysis services. (3) The financial institution shall provide DCS with a toll-free number for access to bank staff that are dedicated, in whole or in part, to business conducted byDCS. Bank staff must be available between the hours of 6:30 AM and 5:30 PM Pacific Standard Time. In addition, the financial institution shall provide a problem resolution process and escalation protocol.
