Specifications include, but are not limited to: a) Solution (1) Organizational Scope: Agency employees delivering and supporting direct service delivery and program operations will use the new solution. (2) Functional Scope: • Document participant information related to establishing a case service record, such as the VR application for services, demographic information, disability information, receipt of public benefits, legal work status, etc. • Document all participant services, determinations, activities, and progress throughout the VR process from initial application to case closure (application, eligibility/priority category, Individualized Plan for Employment, employment, closure). • Ability to generate customer correspondence upon completion of specific case actions. • Print user-friendly documents and reports for participant signature or use – IPE, consents, etc. • Outlook integration for emailing participants and scheduling appointments • Generates and records authorizing documents related to the purchase of vendor services on behalf of DVR participants, including vendor management, contracted services and rates. Entry of payments related to completed vendor services. • Documents participant information and activities related to the delivery of Pre-Employment Transition Services. • Documents Business Engagement services delivered and activities completed
