A) The Bidder(s) shall be responsible for handling all written or electronic correspondence and telephone calls dealing with the assigned accounts, including bankruptcy deferments. . B) Bidder shall follow the WSAC approved Communication Timeline using only WSAC provided or approved, paper letters, electronic mail, phone call talking points and billing statement WSAC inclusion language as described in Exhibit G – Communications to Borrowers Schedule and Samples. . C) Bidder shall provide electronic copies to WSAC of the Entering Repayment, Collection Referral and Paid in Full letters sent to debtors. . D) Bidder shall update address information as it becomes available through forwarding addresses on returned mail or debtor self-disclosure, and maintain a history of all changes: date of update, by whom, and the previous address information. Bidder may offer other address change methods including skip tracing. . E) Bidder shall document clear explanations of each account adjustment and activity for WSAC viewing in the memo and/or history fields of each assigned account.
