1. Desktop Application Support • Install, configure, and troubleshoot PCs, laptops, printers, peripherals, and software. • Maintain a current inventory of all hardware. • Assist with IT purchasing and policy development. 2. Server Administration • Maintain and manage server hardware, software, operating systems, and databases. • Conduct preventative maintenance, user management, performance monitoring, and system upgrades. • Support specialized applications, including Vision Municipal Solutions. 3. Network Administration • Manage all network infrastructure (routers, firewalls, switches, printers). • Conduct routine configuration, updates, and monitoring. • Provide performance and capacity reporting, as well as documentation. • Coordinate with IT division of the police department’s contracted communications center to ensure proper functioning and maintenance of police applications. 4. Security Services • Maintain and update antivirus and malware protection. • Perform security audits and respond to breaches. • Manage secure remote access. • All support staff must be CJIS-certified through the Medina Police Department. 5. Strategic Planning • Provide IT engineering and planning for major upgrades or transitions. • Offer technical leadership, guidance on future IT needs, and implementation of system-wide enhancements. • Assist with systems security audits, ensuring the Police Department adheres to state and federal IT policies
