Specifications include, but are not limited to: •Describe technologies and your level of experience operating a comprehensive toll-free telephone call center with overflow capability and bilingual support. •Describe your level of experience working in enrollment and education of multiple Medicaid eligible populations including MCO’s, CHIP, or other state Medicaid population groups. Vendors may substitute other experiences for Medicaid experience.•Describe how your organization provides services related to health literacy. •Describe technologies and how your organization provides translation services via telephone for members requiring assistance in languages other than English.•Describe how your organization provides written materials in multiple languages. •Describe your level of experience in working with and complying to regulations related to the Office of Civil Rights. •Describe technologies and how your organization develops and provides daily, weekly, and monthly reports as well as ad hoc reports as needed. •Describe the team composition your organization would recommend as part of their solution. This should include, if applicable, project managers, call center staff, staffing of a licensed clinical social worker, etc.•Describe technologies and how your organization develops and maintains program web pages.•Describe technologies used and experience in maintaining mobile phone applications. •Describe your organizations level of experience in producing marketing materials (ie comparison charts).•Describe your organizations experience in developing and implementing activities toward continuous quality improvement of customer services and enrollment functions.