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Publication Date
06/13/2018 01:21 PM EDT
Closing Date
07/06/2018 03:00 PM EDT
Issuing Organization
County of Henrico
Solicitation Number

Specifications include, but are not limited to: A. Minimum Services to Be Performed by the Offeror 1. Assist in coordinating the development, promotion and administration of the Voluntary Benefits Program for the County of Henrico and Henrico County Public Schools (the “Plan”). 2. Provide and/or make available a selection of highly desirable Voluntary Benefits including, but not limited to the following: i. Medical and Dependent Care Flexible Benefits Program ii. Long Term Care iii. Cancer iv. Accident v. ID Theft vi. Critical Illness vii. Legal Assistance viii. Other Ancillary Employee Paid Insurances and Programs 3. Periodic review of the Plan, each carrier and the insurance plans being offered and add or remove benefit plans as needed based on enrollment or other factors. 4. Provide cost/benefits analysis for employees regarding insurance policy benefits and the applicable premiums. 5. Attend annual open enrollment meetings, coordinated with the Plan, to provide information regarding Voluntary Benefits and provide means of enrollment. Initial enrollment will be in conjunction with the core plan open enrollment. All future enrollment will be as allowed by product (i.e. Evergreen voluntary benefits). 6. Provide outstanding customer service to plan participants including, providing a toll-free telephone number and website for customer service, enrollments, claims and questions. 7. Follow-up with employees to ensure decisions are made in a timely manner regarding different benefits offered. 8. Conduct meetings with staff at various locations to explain all options under the Voluntary Benefits Program. 9. Provide a single point of contact (account manager) responsible for resolving issues, answering claims, administrative inquiries and expediting services related to the overall performance of the contract. 10. Provide an account team chart which lists contacts in relevant, functional areas (with phone numbers, email addresses, departments and titles) that will be updated as changes occur.

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