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Paratransit Eligibility Evaluation and Processing Services

Publication Date
12/06/2018 03:53 PM EST
Closing Date
01/17/2019 02:00 PM EST
Issuing Organization
Hampton Roads Transit
Solicitation Number

Specifications include, but are not limited to: Services to be provided by the Contractor shall include, but not be limited to, the following: • Toll-free phone number for customer inquiries and submitting applications • Customer services available for eight (8) hours per weekday, with the majority of the hours during the standard business day (8:00 a.m. – 5:00 p.m. EST) • Mail services for reminder notices, application packages and notification letters • Professional eligibility determinations • Data storage • User friendly website for submitting applications and verifications • Transit user profiles • Data downloads for reporting purposes

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