System Implementation - a) The Contractor shall provide implementation to include, but not be limited to, System development, installation, implementation, and configuration time, meeting and review timeline for the City, project milestones, testing and training procedures. The implementation plan must be approved by the City before the project may commence. b) The Contractor shall fully develop and implement the System, which shall be fully operational at the go-live date. c) The City will own and have access to any data collected by the System. d) The Contractor shall fix any issues or “bugs” that may be identified during implementation and retest System after issues are fixed. Resolution of these issues shall be a prerequisite for the City’s approval of the go-live date. e) The Contractor shall provide qualified staff that shall assist, consult, install, train, and oversee the System implementation. f) The Contractor shall provide an on-site support member for a period of time around go-live of the new software to provide training assistance and address any issues that may arise. g) The Contractor shall specify what, if any, functions City staff will be expected to assist with in quality control during implementation...
