1. System Implementation a) The Contractor shall provide implementation to include, but not be limited to, System development, installation, implementation, and configuration time, meeting and review timeline for the City, project milestones, testing and training procedures. The implementation plan must be approved by the City before the project may commence. b) The Contractor shall fully develop and implement the System, which shall be fully operational at the go-live date. c) The City will own and have access to any data collected by the System. d) The Contractor shall fix any issues or “bugs” that may be identified during implementation and retest System after issues are fixed. Resolution of these issues shall be a prerequisite for the City’s approval of the go-live date. e) The Contractor shall provide qualified staff that shall assist, consult, install, train, and oversee the System implementation. f) The Contractor shall provide an on-site support member for a period of time around go-live of the new software to provide training assistance and address any issues that may arise. g) The Contractor shall specify what, if any, functions City staff will be expected to assist with in quality control during implementation. 2. Application a) The System shall be commercially available without major customizations, in use by other jurisdictions of a similar size and complexity, and proven to operate effectively over time. b) The City will accept either on-premise or hosted RMS. c) Technical requirements for the System will depend on the platform proposed and are detailed in Attachments H and I. a. Where possible, technically feasible, and cost-effective, the City desires to procure all on-premise telecommunications equipment, server hardware, and other related standard components through one of the City’s existing procurement methods to save costs and to ensure compliance with server standards that are highlighted in Attachment H of this document. Any onpremise servers, switches, and other hardware provided by the Contractor must be approved and vetted by the City and be in compliance with requirements in Attachment H. All hardware provided by the Contractor must include a five-year minimum warranty. Application software shall be written in a standard, industry-accepted computer language. b. Hosted applications shall be maintained by the Contractor, remain in the contiguous United States, and meet all legal and City IT department standards (included in this solicitation as Attachment H). All needed software, System updates, and patches shall be provided, maintained, and installed by the Contractor. The hosted application system shall be a web-based System compatible with Windows 11 or higher and shall be able to support HTML 5 and higher. The System shall be accessible via desktop computer, laptop computer, or handheld wireless devices. No additional software other than an internet browser shall be required for City staff to access and fully use the System and its components. The preferred browser language is HTML 5 or later. Industry standard software shall be utilized. All software licenses shall be registered to the City and the City will not accept any third -party software license terms and conditions. All software shall be installed in a hosted environment and web based for all authorized users to access for operation, reporting, statistical, and analysis and supported by the Contractor. d) The System must provide for varying levels of access and security in compliance with requirements included in Attachment H. Users of the System shall be limited to specific functions through user profiles that are maintained by a City System administrator. Access rights shall be based on “need to know” criteria, with the ability to limit access for update as well as data viewing and retrieval. Audit trail “effective dating” and logging of such data shall be part of the System.
