Specifications include, but are not limited to: Provide Medicare eligible retirees and their covered family members with high quality, affordable medical and prescription drug coverage. Offer these retirees a program that will include the services of highly qualified, extensively trained, and unbiased customer service representatives (benefit advisors) who will guide retirees through the plan selection and enrollment process each year and continue to provide ongoing support and service to the retirees throughout the plan year. Provide Medicare eligible retirees and their covered family members with access to a broad array of medical and prescription drug plans provided by an extensive selection of highly qualified insurance carriers. Provide plans that will give Medicare eligible retirees access to a large selection of healthcare providers and pharmacies. Contract with an organization that will serve as a “best-in-class” advocate for Henrico County’s retirees and that will also provide timely, responsive customer service to the County’s retirees and benefits staff; Minimize disruption to current Medicare eligible retiree health care program enrollees.