Specifications include, but are not limited to: Offeror shall provide 365-days a year/7-days a week/24-hours a day on-demand interpreting and document translation services on an “as needed” basis ; Equipment 1. Must have all necessary equipment to provide the services required in the contract, installed and functioning at the time of Offer submittal. 2. Must have telephone terminal equipment with expansion capabilities to accommodate an increase in call volume, as needed. 3. Must provide real-time, full-motion video and audio over a dedicated high-speed, widebandwidth video connection or wireless connection that delivers high-quality video images that do not produce lags, choppy, blurry, or grainy images, or irregular pauses in communication ; 1. Interpreter services for the most frequently used languages must be performed within the United States from a professional facility and not a home-based office (see Attachment E). a. Translation services for the most frequently used languages must be performed within the United States but translators may be located at a home-based office.