Specifications include, but are not limited to: This Scope of Services reflects the range of services related to family coaching, mobility services, transformative human service programs that are required of the Contractor as part of People First. The Contractor shall employ a strengths-based perspective and ensure that they work in partnership, empower choices and decision making, and understand and preserve existing resources and networks during program implementation. Family Coaching Resident empowerment is a key strategy in this transformative work. Working with families holistically and focusing on the whole family will be critical. This coaching model recognizes that the family unit is the expert in their own lives and leverages a range of tools to harness that expertise. The Contractor shall provide the following services for family-centered coaching: Recruitment The Contractor will be responsible for recruiting residents into the various programs and family coaching services provided by the People First initiative. This should include extensive outreach through a variety of methods. Assessment of Needs and Development of Plans The Contractor shall conduct individual and family assessments of residents and develop Family Unit and Individual Level plans for each person in the family unit. Community Resource Analysis The Contractor shall conduct an assessment and gap analysis of the local service ecosystem, establish relevant partnerships and link to services and programs. The Contractor shall maintain a database of all services in the area, along with eligibility requirements and restrictions for each service. Communication with Residents The Contractor shall work closely with the City and NRHA to stay in regular communication with the community as a whole about the status of People First. This plan will be part of a larger communication plan developed with residents and other stakeholders. Family Unit Level Coaching The Contractor shall ensure that a successful family coaching strategy works with the family and all its individual members. This comprehensive view shall be the basis of needs assessments and data collection. A successful strategy will track and ensure outcomes for all members and may use incentives.