Specifications include, but are not limited to: A. Minimum Services to Be Performed by the Offeror; 1. For FSA accounts, provide high quality, efficient program administration and services including but not limited to: a. Maintaining central claims and membership files for each covered member. b. Maintaining claims payment records. c. Provide state-of-the-art data tracking and claims payment services. d. Furnishing periodic (minimum quarterly) statements and detailed list of transactions and account balances. 2. Allow the Town to pay monthly fees as reflected in the Town’s records. The Town will audit bills and eligibility records regularly and will allow the offeror to audit records as necessary. 3. Provide administrative support services that simplify the work input, and administrative time of the Town’s human resource personnel. 4. Meet with the Town within fifteen (15) days after the contract award date to review the offeror’s service program and fees, to present the proposed communication material, and to jointly establish a preliminary implementation plan and schedule. 5. Furnish each eligible employee with communications materials defining all covered expenses, limitations and exclusions, procedures for filing claims, and reimbursement procedures. The initial proofs must be provided to the Town on a timely basis but no later than the contract effective date (July 1, 2020). The Town shall review and approve the material prior to distribution. Materials must be reprinted at offeror’s expense should changes be required. 6. Provide a notice of any rate change a minimum of four months prior to effective date (or earlier, if requested by the Town). 7. Provide a single point of contact responsible for customer service, account management, resolving problems, and expediting services related to the overall performance of the contract. 8. For FSA accounts, provide high quality, efficient program administration and services including but not limited to toll-free customer service number for covered members.