Specifications include, but are not limited to: A product for tracking, prioritizing and solving customer support tickets that allows unlimited light agents, 99.9% uptime SLA. One-hour service level objective, advanced encryption and security. Chat capability with widget unbranding, real-time monitoring, roles and permissions. Skills-based routing, Web SDK and 24/7 live chat support. Call center software built into support that allows access to telephony integrations and CTI toolkit for embedded softphone, caller id and history, tickets with call data and agent assignment. Knowledge based software built into support to allow for custom themes, multilingual content, agent knowledge base, community forums, customer requests portal and performance dashboards.