Specifications include, but are not limited to: A. System Implementation 1. The contractor shall provide implementation services to include but not be limited to system development time, meeting and review timeline for the City, project milestones, testing and training procedures. The project plan must be approved by the City before implementation may commence. 2. The contractor shall fully develop and implement the System, which shall be fully operational at the go-live date. 3. The contractor shall fix any issues or “bugs” that may be identified during implementation and retest system after issues are fixed. Resolution of these issues shall be a prerequisite for the City’s approval of the go-live date. 4. The contractor shall provide qualified staff that shall assist, consult, install, train, and oversee the system implementation. 5. The contractor shall provide an on-site support member on the day of go-live of the new software to provide training assistance and address any issues that may arise. B. Data Migration 6. The contractor shall provide all required data migration services to ensure that all data resides in the System. The contractor shall be responsible for any required data conversion. 7. The contractor must maintain complete and accurate copies of all data provided to the contractor by the City. 8. The contractor must maintain data completeness and accuracy (99.9%) for both converted data and on an ongoing basis during and after data refreshes. 9. The contractor shall specify with which, if any, functions City staff will be expected to assist during implementation. C. Cloud Based Application 1. The System shall be maintained by the contractor, remain in the contiguous United States and meet all legal and City IT department standards (included in this solicitation as Attachment H). All needed software, system updates and patches shall be provided, maintained and installed by the contractor. 2. The System shall be a web-based system compatible with Windows 10 and shall be able to support HTML 5. The System shall be accessible via desktop computer, laptop computer, or handheld wireless devices. No additional software other than an internet browser shall be required for City staff to access and fully use the system and its components. 3. The contractor shall configure and maintain all application software required by the System. The System must allow concurrent use by at a minimum 10 users. All software licenses shall be registered to the contractor. 4. Application software shall be written in a standard, industry-accepted computer language. Data from reporting provided by the system will be accessible in standard data formats such as .xlsx, .csv, or other acceptable machine-readable format. 5. All software shall be installed in a cloud environment and web based for all authorized users to access for operation, reporting, statistical, and analysis and supported by the contractor.
