Specifications include, but are not limited to: 1. The Contractor shall provide twenty-four hour technical support to the University seven days per week. The support shall be a combination of on-site; remote support, phone support and emergency support (lead time for support) Provide 800 number for support. On-site – Upon notification, the Contractor shall within one (1) hour provide timeline for support/service, and be on site within (4) four hours of notification from Contract Administrator. Remote – the contractor shall respond within (30) thirty minutes. Phone – shall respond within (15) fifteen minutes Emergency – the contractor shall be on site within (3) three hours of notification. 2. Attend weekly meetings (in person or via telephone) for the first sixty (60) days after contract award, testing and successful transition of services. 3. The system shall have the capability of providing daily, weekly, monthly and ad hoc reports, as needed. Provide a list of reports that are system generated. 4. Provide annual training as needed on system updates and/or upgrades. VSU expects the ability to solicit and enroll an unlimited number of offcampus merchantsto accept the VSU campus ID card as a method of payment. 5. Omission by the Contractor to verify University systems shall not constitute additional charges or increases to VSU. 6. The Contractor shall utilize an open architecture design capable of interfacing with other networks such as banking ATM and POS. 7. It is the responsibility of the Contractor to work directly with VSU’s outsourced Contractors to ensure the “One Card” works on all systems. 8. The Contractor shall provide the ability for Online Photo Submission, which would allow students to upload their own student ID photos from any internet browser, with the assistance of customized emails to invite students to upload their photo, confirm their photo submission, approve or deny their photo submission, should include clear and concise requirements to submit the photo, instructions on cropping the photo, H Helper Bot to automatically decline unacceptable photos and send notification to students on declined photos.