Specifications include, but are not limited to: A. The Contractor shall furnish all buildings, labor, tools, supervision, equipment, materials, training, and incidentals necessary to provide call center services within the terms, conditions, provisions, and schedules provided herein. B. Number of personnel is a recommendation based on previous expectations. The hours of coverage are the primary consideration. C. ELECT reserve the right to decrease or increase daily service hours on an as-needed basis with a four (4) hour lead time given to the Contractor. D ELECT must have real-time access to Contractor’s data base to monitor type of calls received and call volume. E. ELECT will provide scripts to Contractor that covers the primary questions received by call-center. F. Contractor must log calls received by major category established by ELECT. G. For each occurrence of Call Center schedule will be developed with the following: 1. Start date 2. End date 3. Estimated number of hours for that date and personnel H. Benchmarks: Type of common reporting