Specifications include, but are not limited to: The intent of this Request for Proposal (RFP), and the resulting contract, is to obtain the services of a qualified firm to provide the Henrico County Public Library (HCPL) with an annual contract for a fully hosted solution to provide online homework and tutoring services in accordance with the Scope of Services section in this solicitation. The contract will be awarded based on the quality of the proposals received and the unique expert specialization Offerors demonstrate. The Successful Offeror shall provide all labor, materials, supervision, and project management necessary to implement, maintain, and support the following services as described in this section. A. General Requirements. 1. The Successful Offeror shall provide professional and experienced customer service representatives who communicate effectively with Library personnel. 2. The Successful Offeror shall provide a designated Account Manager, at no charge, to work with HCPL staff during implementation and throughout the term of the contract to resolve any issues, including escalated staff and or patron issues, concerning their proposed solution. 3. The Successful Offeror shall provide PR marketing materials such as posters, flyers etc. at no additional cost to HCPL. 4. The proposed solution shall provide a way for library staff to add and or edit appearance and logos to fit our branding and be able to personalize the site experience. 5. The proposed solution shall provide a way for library staff to generate reports, and complete other tasks necessary to run the day-to-day operations as part of normal services with additional or customized reports upon Library's request at no additional cost.
