Specifications include, but are not limited to: • The successful Offeror shall provide telephonic behavioral health services after-hours, on weekends and holidays. Specifically crisis intervention, risk assessment, and followup needs. • The successful Offeror shall be able to transition to traditional answering services during business hours; Monday through Friday from 0800 – 1700 hours, except for state holidays. • Pricing should reflect Crisis Intervention Service vs. Traditional Answering Services. After hours, weekends and holidays go to on-call. • The successful Offeror shall be HIPPA compliant. • The successful Offeror shall be able to provide secure messaging per HIPPA requirements. • The successful Offeror shall be able to provide detailed call reports. • The successful Offeror shall have intuitive and easy to use web interface. • The successful Offeror shall refer to the triage clinician as assigned.
