Specifications include, but are not limited to:Offeror shall provide support for all hardware and computer systems specified herein (or that maybe acquired during the term of this contract) provided that such equipment is either covered under an active support contract (e.q., warranty or service agreement) or replacement parts are readily available. Offeror shall provide ongoing monitoring and security services of all critical devices, as identified herein 24 hours per day, 7 days per week, and 365 days per year. Offeror shall provide monthly reports as well as documentation of all critical alerts, scans and event resolutions. Should any problem or issues be discovered during the monitoring of Stonewall’s computer systems, Offeror shall immediately notify the Department of the condition via telephone or e-mail communications. Offeror shall execute a non-disclosure and confidentiality agreement in a form acceptable to the Department and the County. Managed Services 24/7/365 Monitoring of Network and Desktops Server Monitoring Critical Service Alerting Patch Management of Desktops and Server(s)
