A. Conduct a performance evaluation to provide objective analyses, findings, conclusions, and recommendations to assist with improving performance and operations, ensuring equity, promoting a culture of high performance and contributing to accountability, transparency and public information. B. Provide a comprehensive performance evaluation which includes assessments of programs and services effectiveness and efficiency for both the Public Information and Parks & Recreation Operations departments. C. Review current organizational structure of the Public Information and Parks & Recreation Operations departments and their current procedures and systems, technology utilization and allocated resources, to determine the most cost effective and strategic way to meet current and future needs. D. Evaluate current staffing levels. Analyze how current staffing meets or fails to meet workload demand. Include metrics such as productivity rates, employee feedback and overtime hours. E. Asses the workload. Define current workload. Use data to illustrate workload trends. Highlight peak periods and fluctuations in workload. F. Identify staffing needs. Propose methods for determining appropriate staffing levels and any work that could be outsourced. G. Identify strengths and weaknesses of the organizational structure within the Public Information and Parks & Recreation Operations procedures and systems, utilization of technology and allocated resources to determine the most cost effective and strategic way to meet current and future needs. H. Incorporate benchmarking with similar departments in other local governments comparable to the Town of Vienna with emphasis placed on identifying those regarded as employing best practices. I. Recommend practical, achievable and realistic revisions/adjustments to reporting relationships, positions, titles and job functions that would: 1. Clarify staff roles, responsibilities and authority. 2. Improve the delivery time and quality of services provided by the Public Information and Parks & Recreation Operations Areas of consideration relating to the study should include, but not limited to: A. Conducting interviews with Town staff to develop a detailed comprehensive understanding of the departmental structure; the detailed operations in each area and the expectations of service levels, staff productivity, and quality of service expectations. B. The firm(s) shall identify and evaluate existing policies and procedures for each department and identify areas of improvement by identifying new policies as needed or recommended by the selected firm(s). C. Identify any areas of operations that would be suitable for outsourcing to a third party, and strengths and weaknesses of outsourcing services versus managing services via the Town government. D. Determine the adequacy of staffing levels and reporting requirements to achieve the desired service level and content delivery in a reasonable and timely fashion.
