Specifications include, but are not limited to: Arlington County, Virginia, is soliciting proposals for record keeping, administration, education, communication, compliance and investment custodian services for its 457(b) deferred compensation and 401(a) defined contribution plans (“Plan” or “Plans”). The County is also soliciting proposals for a broker of record and financial counselor for the County‐sponsored 529 College Savings plan. The County may choose to issue this contract without Task 9 below (Education/Financial Counseling Services) and may also issue a separate contract for Task 9. The resulting contract(s) shall be between the County and the Offeror, and the County will not agree to any broker, agent or commission arrangements. It is the County’s intent that the resulting contract be of no cost to the County. TASKS AND DELIVERABLES: Task 1: Account Management Services Provide a single point of contact responsible for quality control, resolving problems and expediting services related to the overall performance of the contract. Provide an organizational chart and list of relevant contacts (with phone numbers, email, department and title), and provide updates as changes occur. Share investment information with the County’s third‐party retirement plan advisor, as directed by the County Project Officer. Advise on ways to improve the Plans, compliance, fees, etc., as requested by the County. Conduct participant satisfaction surveys and review the results at least semi‐annually with the County Project Officer. Task 2: Transition Services Provide transition management and education services to minimize participant disruption. Provide a detailed implementation plan, including the proposed dedicated implementation team, timeline and County resources required with a planned implementation date of 4/1/2016. Conduct weekly implementation calls with County and previous vendor from the execution date through the implementation date. Collaborate with the current vendor to migrate account data securely and accurately for current and former participants. Collaborate with County staff to set up and test ongoing data transfer files. Communicate with the County and participants about the transition process, including any transaction blackout periods and services that will be available after the transition. Perform and report to County on quality assurance measures to ensure data is migrated accurately and timely. Conduct between 15 and 30 onsite meetings to educate employees about the transition including new investment options and services available. The group meetings will include at least two meetings in Spanish. The meetings must occur at different hours of the day, on different days of the week and at different locations throughout the County to accommodate all employees
