1. Printing and finishing services to be provided generally consist of those common to municipalities, which may include but is not limited to the quality printing of: a. Business cards, b. Letterhead i. 4 color logo ii. Foil stamped iii. Engraved c. Envelopes i. 4 color logo ii. Engraved d. Calendars, e. Annual Reports, f. Budgets, g. Audits, h. Agendas, i. Solicitations, j. Flyers, k. Promotional publications, l. Informational schedules, m. Forms, n. Programs, o. Brochures, p. Maps, q. Invitations, r. Booklets, or s. Other similar items. 2. Contractor must provide an assortment of paper sizes, which should include, but is not limited to; a. 8 ½ x 11, White, 20 lb. (front only) b. 8 ½ x 11, Color, 20 lb. (front only) c. NCR (No Carbon Required) i. 2pt NCR, 8 ½ x 11 ii. 3pt NCR, 8 ½ x 11 iii. 3pt NCR, 8 ½ x 5 ½ iv. 2pt Payment Vouchers 3. When printing material using the City logo, Contractor must follow the Roanoke Visual Identity Guidelines, Exhibit 3 to Contract, and obtain prior approval from the Communications and Media Officer, or his/her designee within the Office of Community Engagement. 4. All requests for printing services will be initiated by using department/division. 5. Each request must be reviewed and approved by the requesting City department/division prior to print and delivery. 6. Pricing for such print requests must be in accordance with the fees described in Exhibit 4 of this contract. 7. Delivery of completed materials will be within fourteen (14) calendar days after the order is placed and shall be delivered to the requesting department/division. 8. Other services that may be requested include, but is not limited to, binding, folding and design services. 9. Contractor should offer an order submittal system/process which should include Purchase Orders and Credit Cards. The department/division name, address (including room number), and phone number should be show on each order submitted. 10.Contractor will send invoices directly to requesting department/division. Invoices should include requesting department/division name, address (including room number), phone number, and any purchase order information. Each City department/division will be responsible for the payment of services. 11.Contractor will replace, at Contractor’s sole expense, and to the satisfaction of the City, any work and or material, determined by the City to be defective and or not in accordance with the Contract or user department/division request.
