Service Requirements: As part of this RFP. Norfolk Airport Authority (NAA) has requirements for the following services. Comprehensive IT services provider capable of delivering a wide range of support functions to ensure the stability, security, and efficiency of its technology infrastructure. The selected Proposer should provide 24x7x365 Help Desk support and proactive server and network monitoring, along with business continuity, disaster recovery, and remote backup solutions. Security remains a critical focus, requiring antivirus, anti-spam, and antispyware protections, vulnerability testing, and end-user security awareness training. The Proposer must also offer on-site and remote support for networking, Microsoft 365 applications, and various IT assets, including lifecycle management for hardware and software. Additionally, the provider must oversee software licensing, warranty management, and asset inventory while ensuring compliance with PCI standards and other regulatory requirements. Service expectations include break/fix support, move/add/change (MAC) services, desktop software standardization, and managed SOC-as-a-service for continuous threat monitoring. The Proposer will work closely with NAA’s IT team to establish technology strategy planning, maintain service level agreements, and provide detailed reporting on system health, uptime, and inventory management to support long-term operational planning.
