Specifications include, but are not limited to: • Public Cloud Services that provide CSP Public IaaS & PaaS Cloud Service capabilities, which will include Service Orchestration, Cloud Service Management, Privacy, and Security Service Objectives: • Develop/maintain the overall cloud program strategy and roadmap plan and support its continuous improvement and iteration.; • Develop/maintain the overall cloud program architecture plan and support its continuous improvement and iteration.; • Provide Demand Management support services providing analysis, cost modeling, risk analysis, analysis of alternatives (AoA), and recommendations on solution delivery (selection support).; Managed Cloud Services Implementation; • Support the on-going planning, development, acquisition, and implementation of a Cloud Management Services capability (People, Process, & Technology), which will be operated by an external Managed Services Provider. This includes managing the deployment of Cloud Management Platform (CMP) tools and technologies (Can include or procured separately), and a full Managed Services Operating Model with associated processes, roles & responsibilities, metrics, etc.; • Support the on-going planning, development, acquisition, and creation of additional supporting Cloud Management Service capabilities such as enhancing current Cloud Access Security Broker (CASB) and API Gateway tools and technologies. (Some tools and technologies will be procured independently.); • Ensure the Management Cloud Service environment can uniformly support a portfolio of cloud computing services across multiple suppliers and agencies to include internal VITA offerings.; • Ensure the Management Cloud Service environment enables comprehensive service provisioning across cloud platforms that ensure accurate reporting and appropriate governance and compliance policies across disparate providers.; • Analyze, recommend, implement and manage a balanced set of KPI’s e.g. Availability, Speed of Service Execution, Accuracy of Execution, Legal/Regulatory Compliance, Financials/Costs, Satisfaction, etc. for a program dashboard and quad charts.; • Maintain the Cloud Service Level Agreements (SLA) and monitor and report on compliance with same.
