Specifications include, but are not limited to: Onsite and remote desktop support and technology assistance for the Town of Ashland’s employees in the use of the Town’s information technology. A minimum of twelve (12) hours each week should be conducted onsite at one of the Town’s listed locations. Attendance at afterhours meetings of the Town’s public bodies may be requested for special events. Afterhours support will be billed to the Town as used, not included in the base contract. Support the Town of Ashland’s servers and network infrastructure. This includes switches, firewalls, UPS, VPN, and other misc. peripherals. 24 x 7 Network Monitoring with response times as indicated below. Vendor Management – The service provider should act as a central point of contact for other technology vendors (for example ISP, website host, cybersecurity, copier, audio-visual, and/or phone systems vendors). Patch Management for Microsoft and other third-party software applications including antivirus. In addition to the general services listed above, the following specific services will be expected of the chosen Consultant: Antivirus, Spyware, and other malware removal. Recommendations on intrusion detection/prevention services Backup administration Laptop/Desktop Imaging Surge Protector/UPS checkup Support for Town-provided mobile devices Project support for Town initiatives. Town personnel will carry out these projects, but recommendations on hardware, software and troubleshooting may be beyond the capabilities of our staff. Any project completed by the Consultant will be compensated based on time and materials following the approval of a statement of work. In addition to the specific project and task-oriented items above, the selected Consultant should proactively provide overall information technology philosophy recommendations to Town staff. This may include policy and procedure recommendations regarding mobile devices and VPN practices.
