Mandatory Technical Requirements Provide a cloud-hosted Software as a Service (SaaS) platform designed for high-volume donor engagement. Ensure compliance with the most current version of Payment Card Industry (PCI) Data Security Standard (DSS) standards for secure payment processing. Integrate seamlessly with Virginia Tech-approved payment processors, including Braintree; if Braintree is not supported, list compatible alternatives. Enable real-time data exchange with Blackbaud CRM for donor records, fund mapping, and gift processing. Offer robust Application Programming Interface (API) connectivity for batch uploads, offline gift entry, and real-time reporting with flexible data filtering. For example, the ability to exclude certain data points in reports. Support mobile wallet payments including ApplePay, Venmo, PayPal, GooglePay, and cryptocurrency. Accommodate at least 700 giving funds and support hierarchical mapping (e.g., College > Department > Program). Include a sandbox environment for testing configurations, integrations, and Giving Day simulations. B. Security Requirements Implement secure user authentication and role-based access controls. Maintain detailed audit logs for administrative actions, donor activity, and ambassador engagement. Allow administrators to manage user access, including deactivation and reactivation of accounts. Provide Single Sign-On (SSO) integration and adhere to Virginia Tech’s data privacy and FERPA compliance standards. Provide offsite backup storage and documented disaster recovery protocols. Offer options for data purging, archiving, and export upon request. C. Platform Administration Allow staff to configure and customize platform features without vendor assistance. Support custom branding elements including CSS, color schemes, and embedded video content. Provide administrative dashboards for monitoring platform performance, donor activity, and ambassador metrics. Deliver automated software updates with release notes and notifications to administrative users. Preserve configuration settings and customizations across platform upgrades. Ability to customize receipt language with variable fields. D. Donor & Ambassador Engagement Generate custom tracking links for ambassadors with dashboards displaying donor names, gift amounts, and aggregate totals. Facilitate in-platform email communication and personalized thank-you messaging.
