2. REPLACEMENT PARTS AND MATERIALS: a. The Successful Bidder should use only manufacturer’s approved replacement parts. b. Prior written approval from the College’s Contract Administrator or designee is required before any substitute parts are used. c. Successful Bidder should maintain sufficient part stock to complete all repair work in a timely manner. If parts are not available in-stock, the Successful Bidder must be able to quickly obtain needed parts from a reliable source. d. Parts and materials shall be invoiced at the discounted percentage listed in Bidder’s Pricing Schedule. 3. GENERAL PROCEDURES: a. Within twenty-four (24) hours of receipt of a telephone request for repair from the College, the Successful Bidder shall visit the designated work site and access the equipment to determine the nature and scope of the work to be done. b. Service and repairs shall be performed during normal work hours. However, the Successful Bidder may provide services outside normal business hours if requested by the College with Pre-approval from the College Admin or designee. c. All hourly labor rates shall apply only to time that work is actually performed. Rates shall not apply for travel time to and from the work site, lunch or other breaks. Hourly labor rates will not be charged for any service calls on the same piece of equipment where previous services were performed within 48 hours or two business days. d. Labor costs under the contract shall be only for productive hours at the job site. Time paid for hourly personnel shall start upon arrival and end upon reporting to the Contract Administrator or his/her designee, prior to departing from the worksite. Breaks for lunch or other time away from the worksite, including going for parts, are not billable. e. All equipment repairs should be performed on site whenever possible
