Specifications include, but are not limited to: provide integrator services and support for the AMAG Symmetry Access Control System (ACS) utilizedon all University of Mary Washington (UMW) campuses, to include the following:A.Maintenance & Support1.Unlimited 24x7x365 toll-free telephone, email, or fax contact to support center, including holidays,for the duration of the contract.2.If on-site technical assistance is required, the qualified and certified technician(s) must arrive on siteusing the following response:▪4-hour response time (emergency)▪8-hour response or next business day (non-emergency)▪Scheduled time-frame calls with EMS personnel3.All necessary repairs or corrections must have a planned resolution by the beginning of the nextbusiness day following the initial notification.
