NOVA Parks desires, but is not limited to the following functionality for online ticket sales: • Ticket vendor website sales for increased marketing • Timed ticket sales and general admission ticket sales at same location • The ability for simple scanning of tickets for redemption and ticket lookups o Can one QR be scanned for multiple tickets purchased together? o Can scan time parameters be flexible? o Scan from mobile device? o Can a complimentary ticket be redeemed at any time? • Ease in refunds and transfers by event organizer o Individual & bulk refunds o Individual & bulk transfers • Reporting functionality to meet agency requirements • Customer Service for event organizer (evenings, weekends, holidays) • Step-by-step training materials for set-up, redemption, transfers, refunds, and making changes once the event is live • Ease of setup by event staff • Varied timed entry slots o Winter Walk of Lights offers 15-to-30-minute incremental entry times for up to 4,500 guests per day from 5-10pm
