Specifications include, but are not limited to: The VENDOR shall provide claim adjusting services for all Workers’ Compensation (WC) Claims and General Liability (GL) and Automobile Liability (AL) Claims by: • thoroughly investigating the facts and applicable law regarding every claimed injury; • reviewing each claimant’s prior claim history(ies) and medical history (including obtaining and utilizing an appropriate Medical Authorization); • making a timely compensability determination regarding acceptance or denial of the claim in whole or in part; • timely filing of appropriate forms with VDOL (for Workers’ Compensation) and any other necessary parties; • setting of appropriate reserves; • issuing accurate and timely payment of compensable medical bills; • filing appropriate and timely denials and/or discontinuances of benefits, • responding timely and thoroughly to any requests for preauthorization or requests from (or deadlines set by) the Department of Labor (for WC), Claimant and/or their representative and expenses; and • taking steps reasonably necessary resolve the claims on terms mutually agreeable to the State and claimant.