Through this Request for Proposal (RFP) the Deparetment of Vermont Health Access (hereinafter the “State”) is seeking to establish contracts with one or more companies that can provide the three tasks in relation to the Patient Experience Survey. For the first task, measuring patient experience in advanced primary care, the successful bidder shall use the Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CAHPS®-CG) 12-month survey (with or without the Patient-Center Medical Homes (PCMH) items) or other validated patient experience survey to assess patient care experience in practices that are part of several different health care payment and delivery reform initiatives. For the second task, measuring patient experience for adults and children enrolled in Medicaid, the successful bidder shall conduct the survey administration of the CAHPS® Survey Project for the State of Vermont Medicaid Program for its adult and child populations. For the third task, measuring patient experience for adults and children enrolled in home and community-based services, the successful bidder shall conduct the survey administration of the CAHPS® Survey Project for the State of Vermont Medicaid Program for its adult and child populations.
