2.1. The State of Vermont seeks qualified contractors to develop and operate a comprehensive Direct Care Worker (DCW) Registry solution that will serve as a dualfunction platform connecting direct care workers (DCWs) with program participants throughout the state. This innovative system will enable DCWs to create detailed profiles showcasing their qualifications, availability, geographic coverage, and service offerings, while simultaneously providing program participants with a platform to post their specific care needs, preferences, and requirements. The DCW Registry will feature advanced matching algorithms, secure account management, comprehensive search and filtering capabilities, and Vermont-specific content to ensure optimal alignment between DCWs and participants based on skills, certifications, location, scheduling, and care requirements. 2.2. The proposed solution must be web-based, accessible via standard browsers, and include robust support systems, analytics capabilities, and comprehensive outreach strategies to maximize adoption and effectiveness. Key system requirements include 24/7 online support, automated profile management, real-time notifications, integration with external verification systems, multilingual support, and compliance with HIPAA regulations and accessibility standards. The State expects the DCW Registry to incorporate advanced features such as AI-powered matching, mobile optimization, comprehensive training modules, background check integration, and detailed reporting dashboards to ensure successful matches while maintaining the highest standards of security, user experience, reporting, communication, and operational excellence. This initiative represents Vermont's commitment to improving access to quality homecare services by creating an efficient, user-friendly platform that benefits both DCWs and those in need of services. 2.3. Scope of Services. 2.3.1. Business, Functional, and Nonfunctional requirements as of this RFP date are specified in the tables below. The Contractor must consider these Requirements as a baseline; the Contractor understands, expects, agrees, and accepts that the Requirements will evolve throughout the course of the project execution as (a) the needs of the State are refined and clarified through collaborative elicitation and analysis, and (b) the State gains an understanding of the capabilities and limitations of the Contractor’s solution. Per Global Administrative Requirement [GA Requirement ID], the Contractor must collaborate with the State to elicit User Stories and/or Requirements at sufficient detail to ensure the Completed Solution meets the needs of the State. 2.3.2. The Contractor understands, expects, agrees, and accepts that the Requirements may evolve between the date of this RFP and any resulting draft Statement of Work or Contract as a result of iterative analysis performed by the State between the date of this RFP and the drafting of any resulting Statement of Work or Contract.
