Specifications include, but are not limited to: GENERAL SERVICE REQUIREMENTS The Contractor shall: 1. Provide services to a caseload of no more than 46 Persons unless previously approved in writing by DHS/DSPD; 2. Ensure staff completes the appropriate USTEPS access forms and are approved for access to USTEPS prior to providing services. The USTEPS access forms are on the DSPD website; 3. Have a written coverage plan to ensure that a Person is provided with continuous coverage (even in the event of planned or unplanned absences by the Person’s support coordinator). The Contractor shall: a. Notify the DHS/DSPD Waiver Manager of any planned absences that would require caseload coverage by an alternate support coordinator at least 24 hours prior to the start of a planned absence, and as soon as possible in the event of an unplanned absence.
