Specifications include, but are not limited to: PRIVATE MANAGEMENT, EXPERIENCE, AND QUALIFICATIONS Provide a name, title, address, phone number, cell phone number and email address for the individual authorized to answer questions regarding your response to this RFP. Provide a brief description of your organization including history, business philosophy, and management structure. Describe your firm’s experience related to the services to be provided in response to this RFP. How many of your clients are in the public sector vs. private sector? (school districts, city/county governments, etc vs. commercial employers) Disclose any and all conflicts of interest that currently exist or that may exist in the future pertaining to Life Insurance. Provide a list of 3 references similar to Granite School District, with over 3 years of experience. SERVICE PROCESS AND OPERATIONS Describe your claims process. What is your average turnaround time on life insurance claims? Will you be offering a guaranteed issue during open enrollment for Granite School District for both voluntary employee life and voluntary spouse life? Will you match Granite’s current plan design? If not, provide details of any changes Describe claims appeal process. Please explain the Evidence of Insurability (EOI) process. Confirm you will accept Granite employee’s current elected coverages. Is there a pre-existing condition clause? If so, provide details. Confirm that Basic Life Insurance for the Employee does not have a suicide exclusion at any time. Outline any changes you propose to the current plan design. BILLING, REPORTING AND TECHNOLOGY CAPABILITIES Monthly billing must be self-billed. Can you provide self-billing? (Mandatory) Are web portal services available to the employee and employer? If so, how often is data online updated? Please provide details. Describe the communication process for employer and employees of claim status from start to end of claim, if approved, if denied. What reports are available to the employer? Will you provide current plan SPD documents?