Specifications include, but are not limited to: provide twenty-four (24) hours a day, seven (7) days a week, access to release impounded vehicles or personal property. The Contractor will provide a person or service to answer the phone twenty-four (24) hours a day, seven (7) days a week. The Contract will also provide under their supervision the opportunity for vehicle owners to remove items from their cars, and for appraisals and photographs by insurance agents and body shop specialists. Upon request by the City, vehicles must be moved by Contractor to designated areas within the impound site for impound auctions and/or inspections. Contractor, at its cost, will also provide such other personnel as may be needed to be available on a 24-hour basis, seven (7) days a week for the towing and handling of all vehicles.