Specifications include, but are not limited to: 1.Answering Services Contractor shall provide Answering Services. Contractor is required to answer all incoming calls during off-duty hours and office closures 7 days a week. (SAHA’s standard working hours are 8:00am - 5:00pm Central Standard Time, except weekends, holidays and mandatory office closures.) Approximately 1000 to 2000 calls can be received during peak months. Contractor shall answer calls for Public Housing Properties identified on the attached listing, with the following phrase, “San Antonio Housing Authority answering service. How may I help you?” 11.1 This may require multiple lines so as to distinguish properties and forward messages to the appropriate contact. The cost of any such lines or other equipment necessary to meet this requirement shall be at no additional cost to SAHA.