Specifications include, but are not limited to: 5.4.1 Provide a clear and concise patient statement 5.4.2 Minimize paper statement printing and mailing costs 5.4.3 Facilitate increased patient payment collection to reduce bad debt loss 5.4.4 Increase payment plan participation 5.4.5 Automate recurring patient payments 5.4.6 Reduce customer service staffing resource needs The Contractor will provide the following services to the University: 5.5.1 Quality Control: Proposer to provide a comprehensive process that allows University to approve the critical checkpoints related to the billing file before statements are produced. A good example of a complete and automated approval process is one that enables the University to view samples of bills, in the production file, and confirm batch totals before bill production. 5.5.2 Data: All data contained and transmitted is to be encrypted and stored both on and offsite. Regular system maintenance to include security scans and virus checks are to take place. All software licensing, software and hardware updates and maintenance are obtained and updated and upgraded at contractor’s expense. Contractor shall demonstrate that all data is backed up on not less than a daily basis on a separate secure system. If the contract is terminated, all patient data and detail is the property of the University. Contractor shall demonstrate the ability to transfer all data and files to the University in a usable electronic format. 5.5.3 Patient Statements: Includes printing and mailing of paper statements and a data/file feed from Epic Resolute billing software. Patient statement data will be submitted using an Epic standard patient billing format which could be flat file, Rich Text Format (RTF), or plan text formatted. Each statement will include transaction details since prior statement as well as a balance forward total by aging date range. Statement will include bank scanline for lockbox payments as well as easily understood patient payment options including online and Epic MyChart patient portal link information. Customized and configurable dunning messages will be utilized and color-coded balance due sections (green, yellow, red) as appropriate. Payment Plan statements will have a separate format, be easily to monitor and have separate dunning messages including length of payment plan, current amount owed, monthly payment amount and amount paid from last statement. Patient Statements will be available in a paper and electronic format. Patient Statements will be available in English and Spanish. Vendor will scrub all statement addresses against United States Postal Service (USPS) approved standards and provide a report back to us with discrepancies that need to be addressed in our system. 5.5.4 On-line Services: Direct online patient access to make payments for balances due for healthcare services received including one-time as well as recurring payments. Full integration with Epic’s MyChart patient portal software for collecting copay, telehealth, e-visit, payment plan, recurring and pre-pay patient payments. Direct online access for our Patient Financial Customer Service Representatives with Interactive Voice Response (IVR) integration for patient to make their payment.