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Telecommunications & Information Technology Performance Management Program for Jefferson County


Location
Texas
Publication Date
09/10/2019 10:58 AM EDT
Closing Date
10/15/2019 12:00 PM EDT
Issuing Organization
County of Jefferson
Solicitation Number
Description

Specifications include, but are not limited to:  Create a baseline inventory of the current services delivered to the county including: - Service type (e.g., POTS, DIA Circuit, eFax, seat license, etc.) - Realized cost on each service delivered (Access fee, LD, Taxes, per usage fee, etc.) - Historical usage patterns on each service delivered (when available) - Service provider contract terms (end dates, ETF’s, SLAs, etc.)  Analyze the current baseline inventory to identify opportunities for improvement including un-needed services, usage to service plan mismatches, historical billing errors, better rate options, alternative technology options  Recommend opportunities for operating expense efficiency improvements to the County staff  Work with the County staff and service providers to implement all County approved improvement opportunities  Ensure all approved improvements are fully implemented (e.g., check services and bills to ensure each implementation is completed correctly)  During the life of the project, monitor and analyze (on a monthly basis) each service purchased from suppliers to: - Ensure it matches to the agreed services and fees (e.g., billing errors) - Identify any new opportunities for continuous improvement (e.g., change service plans to match new usage patterns)

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