Specifications include, but are not limited to:
1 Provide parts, labor, transportation, and pumps to repair all submersible/above ground pumps at METRO facilities
including BOFs and Park & Ride locations.
2 The Contractor shall be required to supply necessary labor, personnel, administration, tools, equipment, pumps,
chemicals, supplies, materials, laboratory testing, system evaluations, confined space certification plus equipment,
and any other items needed to perform the scope of service.
1 Contractor response time shall be within 24 hours of call.
2 Contractor shall either make repairs on site according to standard operating procedures, or
3 Contractor shall remove pump from facility location and transport to contractor's shop for a detailed quote. If
contractor and project manager agree on detailed quote for repair, the contractor shall repair and invoice according to
quote. The cost for the detailed quote would then be absorbed in the repair charges. If METRO declines the detailed
quote, contractor will only charge METRO the cost for the detailed quote.
4 Contractor shall provide detailed quote within one week of callout.
5 Contractor shall provide the completed repaired pump from detailed quote and acceptance within two weeks of
6 If the quote is approved, the contractor will submit the approved signed quote and Signed Service Ticket with the
invoice to METRO detailing the work.