Successful Respondent shall provide Software Maintenance and Manufacturer’s Technical Support as defined in this RFO. Software Maintenance and Technical Support includes, but is not limited to, the following: telephone and on-line support, Error Corrections, Software Updates, Software Upgrades, Software Patches/Fixes, Software Enhancements/Releases, latest features, performance improvements, and Licensed Software Documentation, if applicable. b) Successful Respondent may be asked to provide hyper care services for no longer than six (6) months following implementation. c) Successful Respondent shall provide qualified personnel to be available to CPA by telephone, email, or website for the reporting of problems or issues with the Licensed Software or Software Maintenance and Technical Support Services. All such Software Maintenance and Technical Support Services must be unlimited during the term of any contract resulting from this RFO. d) Successful Respondent shall send to CPA all Software Upgrades and Software Patches/Fixes automatically. Electronic/overnight delivery of software updates, replacement software and/or Software Patches/Fixes will be supplied in the event of Licensed Software failure.
