Specifications include, but are not limited to: The objective of this Request for Offer (RFO) is to solicit Responses from potential Respondents to provide Software, Commercial Off-the-Shelf (COTS) and Related Services, in addition DIR will be soliciting responses for Value Added Software from authorized resellers for software publishers with which DIR has established publisher agreements for volume license programs to DIR Customers, acting by and through the Department of Information Resources (DIR). DIR intends to contract with the Successful Respondent(s) to provide Software, Commercial Off the Shelf (COTS), including, but not limited to, the following Categories/Functionalities: Analytics Administrator and Explorer Software . Application Monitoring Software . Appointment Management Software . Artificial Intelligence (AI) . Audit Management . Back-Up Software . Board Management software . Building Maintenance Management Software . Business Process Management Software . Case Management Software . Check Writing and Management Software ; The Successful Respondent shall ensure that all network ports and protocols utilized by the software are documented; the Successful Respondent shall provide documentation to the Customer. The Successful Respondent shall provide remote customer support through telephone, email, and /or the web. The Successful Respondent shall only provide software that is free of date related defects (e.g., four-digit years). The authorized VAR Resellers must be able to provide a comprehensive system for license tracking and inventory management of license product purchases, including but not limited to, accurate record keeping for product purchases, tracking maintenance renewals/due dates, etc. The authorized VAR Resellers must be able to provide reporting, including but not limited to, standard and online reports for individual customers, custom or ad-hoc reports as requested by individual customers, etc. The authorized VAR Resellers shall meet customer service expectations, including but not limited to dedicated representation and timely response, problem escalation, providing service level performance standards, etc.
