Specifications include, but are not limited to: Security Guard – Stand Operations (unarmed) – This may include but is not limited to general tasks such as: Entry and egress access and control; Roving patrols of interior and exterior exhibits/building areas, parking lots and structures; Stroll pathways; Respond and control high attendance parking Respond, record and report incidents; Completing daily operating reports; Monitoring and responding to alarms and fire detection equipment; Responding to medical emergencies and provide basic first aid where necessary; Providing direction and guidance to customers Show sensitivity to populations with disabilities; Assist or take lead roles in emergency situations; Maintain order in and around the Zoo. Where necessary, security personnel will be expected to: Use non-violent crisis intervention techniques to address disruptive, offensive or inappropriate behavior. Expel unruly persons or detain more serious offenders for proper authorities, Notify supervisors of potential situations; o Communicate information on incidents to supervisors and the El Paso Zoo and prepare appropriate reports in a timely manner