Specifications include, but are not limited to: 31.1 Ability to document and track all client demographics: 31.1.1 Race/ethnicity/age of client/size of household/presence of children/ages of children /etc 31.1.2 Income of client – by specific dollar amount and by category (Housing and Urban Development [HUD] % of Area Median Income (AMI), or % of Poverty for Texas Department of Housing and Community Affairs [TDHCA] grants) 31.1.3 Maintain confidentiality of some or all client information/upload documents 31.1.3.1 Privacy and encrypted 31.1.4 Track and distinguish multiple household occupants’ demographic and income information, separated by salary / contribution to household income 31.2 Ability for customers to fill in a form digitally (Tablet, or otherwise) and electronically sign at intake 31.3 Ability to identify which other/additional program(s) the client may or not be eligible for 31.4 Ability to upload supporting documents to independent project files 31.5 Ability to track status of client applications: 31.5.1 Intake appointment date(s), and whether the client attended, postponed or otherwise did not make the agreed upon date/time of appointment 31.5.2 Incomplete and complete status of application 31.5.2.1 Ability to run reports on the number of client applications pending/completed by calendar year/program year/year-to date/program type/type of repair/etc. 31.5.3 Correspondence sent to and from client 31.5.4 Include case notes and explanations of special circumstances, including referrals 31.6 Ability to track each address on the status of its proposed repair (custom filter): 31.6.1 Environmental review 31.6.2 Lead Risk assessment ordered/completed/not applicable 31.6.3 Date Initial Inspection completed 31.6.4 Work write-up/cost estimate completed 31.6.5 Applicability of HUD or State Lead-Based Paint requirements 31.6.6 Name of Contractor assigned 31.6.7 Notice to proceed issued to contractor 31.6.8 Supervisory approval(s) at various stages 31.6.9 Progress and final inspections 31.6.10 Invoice received/approved/status