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RFQ Counting Equipment Maintenance


Location
Texas
Publication Date
02/12/2020 03:14 PM EST
Closing Date
02/18/2020 12:00 PM EST
Issuing Organization
City of Fort Worth
Solicitation Number
Description

Specifications include, but are not limited to: NON-EMERGENCY REPAIR SERVICES: The Supplier shall perform non-emergency repair services on an as-needed basis for various City locations when requested by the Department. Non-emergency repairs are defined as minor repairs that are needed, but not required, to keep counting equipment functioning. The Supplier shall acknowledge receipt of non-emergency repair requests within two (2) business hours by phone or email to the City representative. The Supplier shall provide a quote that clearly distinguishes the cost of parts and labor in writing or email within one (1) business day for approval by the City representative in writing or email prior to the start of the work. The Supplier shall complete non-emergency repairs within two (2) business days of the City's request, or in a timeframe mutually agreed upon between the Supplier and City representative. EMERGENCY REPAIR SERVICES: The Supplier shall respond to emergency service requests Monday-Friday 8:30 A.M.-4:30 P.M. Emergency services are defined as a repair situation where the counting equipment will not function properly. The Supplier shall acknowledge receipt of an emergency request within twenty (20) minutes or less and be onsite within three (3) hours unless otherwise approved or agreed-upon by the City representative.The response time shall begin at the time the call is made and end at the time the appropriateSupplier’s employee signs in at the work site. The Supplier shall provide a quote that clearly distinguishes the cost of parts and labor in writing or email within one (1) day of the emergency repair request for approval by the City representative. If the Supplier cannot respond to any emergency repair request in the specified timeframe, the City reserves the right to contact another Supplier to perform the repair services. The Supplier shall be responsible for any price difference between the contracted amount and the alternate Supplier’s charge.

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